Shipping Policy

At TruePeps (truepeps.com), we are committed to delivering your orders safely and on time.

1. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • You will receive a confirmation email once your order is shipped.

2. Shipping Methods & Delivery Time

  • Standard Shipping: 5–12 business days (depending on location).
  • Express Shipping: 2–5 business days (where available).
  • Delivery times are estimates and may vary due to customs, carrier delays, or holidays.

3. Shipping Charges

  • Shipping costs are calculated at checkout based on your location and the shipping method chosen.

4. International Shipping

  • TruePeps ships globally.
  • Customers are responsible for any customs duties, taxes, or import fees.

5. Order Tracking

  • Tracking information will be provided via email once your order is shipped.
  • You can monitor your shipment through the carrier’s tracking system.

6. Damaged or Lost Shipments

  • Contact us immediately if your package is lost or damaged during transit.
  • TruePeps will work with the carrier to resolve the issue or offer a replacement where applicable.

7. Address Accuracy

  • Please ensure your shipping address is correct.
  • We are not responsible for delays or lost packages due to incorrect addresses.

Contact Us

For questions regarding your shipment, email us at: [Insert Email]