1. What are these products intended for?

All products sold by True Peps are laboratory research materials intended strictly for research purposes only. They are not intended for human consumption, medical use, therapeutic application, or diagnostic purposes.

2. Who can purchase from True Peps?

Purchasers must be at least 18 years of age. By accessing our website and placing an order, you confirm that you are legally eligible to purchase laboratory research materials in your jurisdiction.

3. Are your products pharmaceutical grade?

Our products are manufactured for research applications and undergo quality control procedures; however, they are not approved pharmaceutical products and are not marketed for medical use.

4. Do you provide dosage instructions?

No. As our products are sold strictly for laboratory research use only, we do not provide dosage guidance, medical advice, or usage instructions.

5. How are products packaged?

Products are shipped in secure laboratory-style packaging designed to protect material integrity during transit. Each order is packaged discreetly and professionally.

6. How long does shipping take?

Processing typically takes several business days. Shipping timelines vary by destination country and carrier. Once shipped, tracking information will be provided when available.

7. Do you offer international shipping?

Yes. We ship to many international destinations. Shipping rates and timelines vary depending on country and package weight.

8. Is shipping discreet?

Yes. Orders are packaged discreetly without promotional labeling related to research materials.

9. Do you offer refunds or returns?

Due to the nature of laboratory research materials, all sales are final once processed. If there is an issue with your order (such as shipping damage or incorrect item), please contact support immediately.

10. What payment methods do you accept?

We accept secure online payment methods supported by our checkout provider. All transactions are encrypted and processed through secure payment gateways.

11. Can I modify or cancel my order?

Orders may only be modified or canceled before fulfillment begins. Once an order has been processed or shipped, it cannot be altered.

12. Do you guarantee product purity?

Our suppliers follow laboratory quality control procedures; however, products are sold for research purposes only, and buyers are responsible for conducting their own independent testing if required.

13. Why must I verify my age?

Because our products are sold strictly as laboratory research materials, purchasers must confirm they are 18 years or older to access the website and complete a purchase.

14. Do you make health or medical claims?

No. True Peps does not make any health, medical, or therapeutic claims. Products are not intended to diagnose, treat, cure, or prevent any disease.

15. How can I contact support?

You may reach our support team through the contact page or by email. Please include your order number for faster assistance.